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367ace FAQ — Frequently Asked Questions

From registration to withdrawal — find answers to all your 367ace questions right here. Get the information you need, fast.

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Account Questions

Signing up at 367ace takes just 2 minutes. Enter your name, phone number, email, and password and your account is ready. After verifying your phone with an OTP, you can deposit and start playing right away. No complicated steps involved.

No. 367ace policy allows only one account per member. Creating multiple accounts may result in permanent suspension of all associated accounts and forfeiture of any balances.

Click the "Forgot Password" option on the login page. An OTP will be sent to the phone number you registered with. Verify the OTP and set a new password. The entire process takes under 3 minutes.

Some details like your email and phone number can be updated in account settings. To change your name, KYC verification is required and you'll need to contact support. Keeping your information accurate is important, as identity is verified during withdrawals.

KYC verification is required before your first withdrawal. You'll need to upload a photo of your National ID or passport. Verification is typically completed within 24 hours, so complete your KYC before you're ready to withdraw.

Deposit Questions

The minimum deposit at 367ace is just BDT 200, so you can start gaming with a small amount. Larger deposits come with bigger bonus opportunities, but it's always best to stay within your budget.

367ace supports deposits via mobile banking, net banking, and bank transfer. All available payment methods are listed on the payment page. Transactions are SSL secured.

Mobile banking and internet banking deposits are usually credited within 1–5 minutes. Bank transfers may take a bit longer — typically 15–30 minutes. If your balance hasn't updated after a long wait, send a screenshot of your transaction to our support team.

Yes. If a deposit fails, the funds are returned to the original source — usually within 24–48 hours. If you don't receive the refund, contact 367ace support with your transaction ID and a screenshot.

Yes. As part of responsible gaming, 367ace lets you set deposit limits — daily, weekly, or monthly. For more details, Responsible Gaming View page.

Withdrawal Questions

Withdrawals at 367ace are generally processed within 1–4 hours. In some cases, bank processing may take up to 24 hours. Requests made between midnight and 6 AM may be processed in the morning.

The minimum withdrawal amount at 367ace is BDT 500. KYC verification must be completed before your first withdrawal. Withdrawals can only be made to the same account number used for the deposit.

Withdrawals are typically rejected due to incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Contact 367ace via live chat — the reason will be explained and the issue resolved.

Bonus balance cannot be withdrawn directly. Each bonus comes with a wagering or turnover requirement. Once you've played through the required amount, the bonus converts to real balance and becomes withdrawable.

Bonus & Promotion Questions

A welcome bonus is automatically credited on your first deposit after registration. To learn about bonus terms and amounts, Promotions Page See it. You generally don't need to take any extra steps to claim a bonus.

Share your referral code with a friend. When they register and make their first deposit, you both receive a bonus. Check the promotions page for current referral bonus terms.

Bonus validity is typically 7–30 days, and the exact duration is stated in each bonus's details. Any unused bonus expires at the end of the validity period, so make sure to use your bonus before it runs out.

A wagering requirement means you need to play a certain amount of games before withdrawing a bonus. For example, a BDT 500 bonus with a 10x wager means you need to play BDT 5,000 worth of games. Wagering can be completed using either the bonus funds or your main balance.

Gaming Questions

367ace offers slots, fish games, bingo, and much more. You'll find hundreds of games from world-renowned gaming providers, with new titles added regularly.

Absolutely. 367ace works fully in mobile browsers. All games are accessible from any Android or iOS device — no separate app needed, just a great mobile experience.

If you get disconnected, the game will resume exactly where you left off. The result of any active game round is saved in the system. Just log back in and you'll see it — no bets or winnings will be lost.

In Fish Game, various fish swim across the screen. Shoot them with your cannon to win points or real money — bigger fish pay out more. The controls are simple and easy to pick up within minutes. For more details, On the Fish Game page Yes.

Security Questions

Yes. 367ace operates under an international gaming license and uses 256-bit SSL encryption. All transactions are secured and your personal information is never shared with third parties.

If a login attempt is detected from an unfamiliar device or location, 367ace automatically flags it and sends you a notification. If you spot a suspicious login, change your password immediately and contact support.

Go to "Security" in your account settings and enable two-factor authentication. Once active, you'll need to enter both your password and a one-time OTP sent to your phone at login. It's the strongest protection for your account.

No. 367ace will never ask for your password, OTP, or bank PIN via email, chat, or phone. Anyone requesting this information is definitely a scammer. Never share these details with anyone, and report any suspicious contact to our support team.
Didn't find your answer?

Our Bangla support team is available 24/7 to help you.

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Popular Questions

Minimum deposit of just BDT 200

Withdrawals in 1–4 Hours

Registration is completely free

18+ Adults Only

Please note: 367ace is strictly for adults aged 18 and above. Please game responsibly.

Getting Help Easy Way

Beyond the FAQ, there are multiple ways to get help at 367ace

Live Chat Support

Use live chat for instant help. Chat in Bangla and get answers right away. Available 24/7.

Email Support

For complex issues, send us a detailed email. You'll typically receive a response within 2–6 hours.

Full FAQ Section

This page covers 30+ questions organized into 6 categories. You'll find solutions to most issues right here.

Responsible Gaming Support

A dedicated support team is available to help with responsible gaming. Assistance is provided for self-exclusion and setting limits.

Quick Response

The 367ace support team typically responds via live chat within 5 minutes. Urgent matters are given priority.

Full service in Bengali

Bengali-language support is available across all support channels. Not being able to write in English is no problem at all.

About 367ace FAQ More Info

New members at 367ace most commonly have questions about registration, deposits, and withdrawals. This FAQ page was created to provide clear, concise answers to all of those questions — so no member has to wait long for support.

367ace understands that most members in Bangladesh prefer straightforward information over lengthy technical explanations. That's why every FAQ answer is written in plain, direct language, with only the most important questions covered in each section.

This FAQ is updated regularly. Whenever new features are introduced or policies change, the relevant answers are updated too. If you can't find your question here, ask us directly via live chat — it may be added to the FAQ later.

There is a separate dedicated page on responsible gaming — Responsible Gaming We encourage you to read this page. Gaming should be a source of entertainment for everyone — 367ace is committed to making sure it stays that way.

FAQ Categories
Account — 5 Questions
Deposit — 5 Questions
Withdrawal — 4 Questions
Bonus — 4 Questions
Games — 4 Questions
Security — 4 Questions
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